Refund policy

We are committed to providing an exceptional service and achieving excellent customer satisfaction, but in the unlikely event that you need this...

Defective goods

If you have purchased goods from Worthers and they are defective, you can return them to us. Please note: we only accept returns of goods that have been opened if they are defective. Please see 'Returning goods' below for details of how to return defective items to us.

Delivery charges

If you are returning goods because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the goods to you.

Returning goods

To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below:

Long Barn,
BS21 6RY,
United Kingdom.

For your protection we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

This returns policy does not affect your statutory rights.

Cancelling an order

Under the United Kingdom's Distance Selling Regulations, consumers have the right to cancel the contract for the purchase of goods (within seven working days of delivery - provided they are then returned to us in their unopened form) and services (within seven working days of purchase - provided the service has not started).

Please note for subscription based services, the contract is for the duration of the service term and we are unable to offer refunds if you decide to cancel before the end of the term.

Please note that:
  • This law defines a consumer as 'any natural person who is acting for purposes outside his/her business' - so the right to cancel does not apply to any organisations or individual purchasing for their business purposes
  • This does not apply to online subscriptions purchased by credit or debit card when services are automatically provisioned since, under the terms of the law, the service has already started
  • From time to time we may offer an additional cancellation period as part of a promotion.

Unless agreed otherwise, Worthers cannot provide refunds for any service cancelled before it's renewal or expiry date.

Policy changes

By using this web site you accept this policy and are aware that changes may be made to this policy from time to time. Any changes to this policy will appear on this web page.